Performance Center
Operations Performance
Dive into the data that DHS uses to gauge internal operations performance across divisions and job functions.
Program Reports
Get access to reports DHS uses to monitor performance in agency programs.
Required Reports
Review reports the agency is required to publish by state and federal laws, regulations, and guidance.
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Operations Performance
APS
The Adult Protective Services (APS) Unit of the Division of Aging, Adult, and Behavioral Health Services (DAABHS) works to promote the health, safety, and independence of older adults and adults with disabilities.
Investigations
APS investigates allegations of maltreatment, abuse, neglect, and exploitation of adults who are impaired or endangered and who do not reside in a long-term care facility. Allegations involving long-term care facilities are investigated by APS only if a family member is the alleged offender.
Custody
Following an investigation into alleged adult maltreatment or neglect, APS will remove the client from dangerous situations when necessary to protect their health, safety, and independence.
Forensics
The Forensics Unit at Arkansas State Hospital (ASH) conducts evaluations of individuals involved in the criminal justice system when a judge orders a mental evaluation to determine if the person is fit to stand trial. The Forensics Unit also coordinates treatment in order to restore the person to fitness, if possible.
Evaluations
A judge can order a mental evaluation to determine if an individual is fit, or competent, to stand trial in a criminal case.
Restorations
If the person is found not fit, or incompetent, to stand trial the judge can order treatment to attempt to restore the individual’s competency. The Forensics Unit coordinates restoration treatment either at ASH or through outpatient treatment.
Child Care Licensing
Establishes minimum licensing standards to ensure health and safety of children in child care centers and other state-regulated settings.
Applications
The Child Care Licensing Unit is responsible for licensing child care centers, out of school time facilities, child care family homes, and registered child care family homes.
Complaints
Complaints can be made by parents, members of the public, and anyone else who suspects licensing violations are occurring or have occurred.
Monitor Visits
Routine unannounced monitor visits are conducted to ensure compliance with Minimum Licensing Requirements, which helps with risk management and ensures health and safety of the children in care.
Most facilities will have three unannounced monitor visits per year. Facilities that are only open nine (9) months out of the year are monitored at least twice, and summer-only programs are monitored at least one time during the summer program.
Provider Reported Incidents (PRI)
Facilities can self-report violations to the Licensing Unit, and if an incident occurs that requires a child to receive medical assistance the facility must report the incident to the Licensing Unit within one business day.
Special Nutrition Program
Provides reimbursement for well-balanced, nutritious meals served to eligible clients in daycare, school lunch, and summer food service programs. The unit also provides health-focused supports like CPR training to child care and early education programs.
Applications
Providers must apply and be approved to participate in the Child Care and Adult Care (adult day care programs) Food Program (CACFP), National School Lunch Program (NSLP), and the Summer Food Service Program (SFSP).
Monitor Visits
Both planned and unannounced monitor visits of provider sites helps ensure the health and safety of children and adults being served by nutrition programs.
DHS Administrative(OAH)
The Office of Appeals and Hearings conducts administrative hearings following the Arkansas Administrative Procedure Act. Administrative Law Judges and Hearing Officers make final agency decisions in all appeals requested by DHS beneficiaries or individuals affected by DHS decisions that are considered adverse actions.
Requests
Administrative Law Judges and Hearing Officers make final agency decisions in all appeals requested by DHS beneficiaries or individuals affected by DHS decisions that are considered adverse actions.
Investigations
The Division of Children and Family Services is responsible for safety of children and youth in Arkansas. DCFS is responsible for child abuse and neglect prevention, child maltreatment investigations, differential response referrals, In-home services, foster care, and adoption programs. DCFS engages families and youth to provide community-based services and supports to assist parents in successfully caring for their children. At DCFS, we have one primary value that drives every decision we make: Every child in Arkansas deserves a safe, stable, family every day.
Investigations
Whenever child abuse or neglect is reported, DCFS must investigate the allegations to see if abuse/neglect occurred. In general, allegations fall into three broad categories: Neglect, Physical Abuse, and Sexual Abuse.
Differential Response
The differential response program responds to low-risk child abuse or neglect allegations. Families are provided with short-term services designed to keep the family’s circumstances from rising to the level where more formal child welfare services are required and to prevent future maltreatment.
Freedom of Information Act (FOIA)
DHS has established a uniform method and system for responding to requests for access to, or copies of, records as required under the FOIA. All requests are processed by the FOIA team housed in the Office of Communications and Community Engagement, within the required time period of three (3) business days, unless those records are exempt under law or an extension is received from the requestor.
Office of Appeals and Hearings (OAH)
Administrative Law Judges and Administrative Review Officers make final agency decisions in hearings requested by DHS beneficiaries or individuals adversely affected by DHS decisions.
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Program Reports
Medicaid and Health
DHS connects clients of all ages with health care they need, including services for people with disabilities, aging Arkansans, and services in home or community settings.
Adult, Children and Family Services
Programs across DHS work to strengthen families, support individual independence, and ensure children in Arkansas have safe and stable homes.
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Required Reports
Medicaid and Health
DHS connects clients of all ages with health care they need, including services for people with disabilities, aging Arkansans, and services in home or community settings.
Adult, Children and Family Services
Programs across DHS work to strengthen families, support individual independence, and ensure children in Arkansas have safe and stable homes.
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